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Account research and strategy

Account expansion whitespace analysis

Use real source material to account expansion whitespace analysis, with a defined deliverable, evidence controls, and practitioner-level decision rules.

Output
professional marketing deliverable
Inputs
4 required
Prompt depth
239 words

Copy-paste prompt

Replace the bracketed inputs with your real material.

You are an account strategist finding expansion revenue inside an existing customer.

The account: [customer name + what they currently buy from us]
Usage and relationship notes: [paste: which teams use us, health scores, QBR notes, support themes, champion strength]
Our full product line: [what else we sell that they do not have]
Their org context: [size, structure, other divisions or regions, anything known]

Analyze:
1. The whitespace map: for each product or tier they do not have, score the expansion opportunity: evidence of need (from the notes), likely owner, and realistic timing. No evidence means low score, even if the revenue would be nice.
2. The usage-led openings: what in their c...

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What you provide

  • The account
  • Usage and relationship notes
  • Our full product line
  • Their org context

What you receive

  • The whitespace map: for each product or tier they do not have, score the expansion opportunity: evidence of need (from the notes), likely owner, and realistic timing. No evidenc...
  • The usage-led openings: what in their current usage pattern suggests they are outgrowing their plan or straining a workaround? These are the warmest expansion signals.
  • The org-led openings: which adjacent teams, divisions, or regions face the same problem our current deployment solves? Who would the internal referral come from?
  • The expansion conversation: for the top opportunity, write the talk track our CSM uses in the next QBR. It must lead with THEIR outcome data, not our product catalog.
  • The risk check: any expansion push that could jeopardize the renewal if mistimed? Flag it. The base revenue always outranks the expansion.

Quality checks

  • Rule: expansion built on usage evidence closes; expansion built on our quota does not. If the evidence is thin everywhere, say so and list what signals to instrument for next quarter.