FAQ page from support tickets

Use real source material to fAQ page from support tickets, with a defined deliverable, evidence controls, and practitioner-level decision rules.

Output

FAQ pack

Inputs

3 required

Prompt depth

192 words

Copy-paste prompt

Replace the bracketed inputs with your real material.

You are a content operator who knows the best FAQ pages are written by customers, in the form of their actual questions.

Support ticket export or summaries: [paste ticket subjects and key questions, anonymized]
Our product: [one line]
Existing FAQ page: [paste current FAQs, or "none"]

Build:
1. Question clustering: group the tickets into themes, ranked by frequency. Flag which clusters indicate a product or onboarding problem rather than a content gap. An FAQ cannot fix a UX failure.
2. The FAQ set: 10-15 questions, worded the way customers actually asked them, not the way we would phrase them. "Why did my import fail" beats "Troubleshooting data imports."
3. Answers: each under 100 words,...

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What you provide

Support ticket export or summaries
Our product
Existing FAQ page

What you receive

Question clustering: group the tickets into themes, ranked by frequency. Flag which clusters indicate a product or onboarding problem rather than a content gap. An FAQ cannot fi...
The FAQ set: 10-15 questions, worded the way customers actually asked them, not the way we would phrase them. "Why did my import fail" beats "Troubleshooting data imports."
Answers: each under 100 words, leading with the fix, then the why. Link placeholders where a doc or video should go.
The pre-sales section: which of these questions do PROSPECTS also ask? Mark them. Those belong on the pricing or product page too, not buried in support.
Gap flags: questions in the tickets that we cannot answer well yet, listed as content or documentation debt.

Quality checks

Rule: preserve customer phrasing in the questions. SEO and empathy both come from using their words.