Define which past relationships are worth tracking
45-60 min
45-60 min
Start by segmenting historical contacts into useful groups: closed-won buyers, product admins, power users, high-NPS users, open opportunity contacts, and closed-lost evaluators. Pull these contacts from HubSpot and mark relationship strength, prior account, prior role, product exposure, and last meaningful interaction. Do not track every contact equally. The goal is to separate people who merely attended a webinar from people who could credibly restart a buying conversation somewhere new.
A prioritized champion-tracking source list organized by relationship strength and commercial value.
Closed-lost contacts are underrated. If they liked you but lost internally to timing, budget, or politics, their next company may be a better fit than the original account.