Map approved customer quotes, metrics, implementation facts, and call evidence to the exact buyer beliefs, objections, roles, and risks in a live opportunity, then publish a controlled buyer-facing evidence room.
What you will have
A governed evidence graph and opportunity-specific seller arsenal with approved proof, usage guidance, buyer-facing assets, permission controls, and a coverage feedback loop.
Setup time
8-14 hours
Time saved
4-7 hours per strategic opportunity
Estimated cost
$150 to $900 per month
Tools used
4 tools
Why this works
A case-study library organizes content, but a buyer makes decisions around beliefs, risks, and objections. This workflow decomposes approved proof into governed evidence atoms, maps them to live deal needs, and records both usage constraints and gaps. It improves relevance without inventing proof or weakening customer permissions.
Step-by-step workflow
Preview the workflow
The first 2 steps are open. Pro unlocks the remaining steps, copy-paste prompts, pro tips, tool-by-tool setup guidance, and implementation details.
1
Define the evidence unit and permission model
60 min
60 min
Define what counts as a reusable evidence item: approved quote, outcome metric, implementation fact, adoption pattern, competitive switch reason, objection response, reference customer, product screenshot, or call excerpt. Create permission classes for public, customer-named under conditions, anonymized, seller-only, reference-call eligible, and prohibited. Assign Customer Marketing as evidence owner and name the approvers for customer identity, metrics, legal claims, and call excerpts. Document expiration and reapproval rules. Record the operation against stable identifiers such as evidence_id, source_id, customer_permission, industry, use_case, preserve the raw source reference and capture time, and write any transformation or decision into the system’s change history rather than replacing the prior value. Before the step is marked complete, customer marketing validates permission and accuracy while the opportunity owner confirms relevance to the live deal; if that check fails, exclude evidence with unclear permission, unmatched context, expired approval, or unsupported metric interpretation; before completion, the accountable operator must perform and record a QA review against the approved field rules and evidence, and any failed check must be held as an assigned exception.
Output
A governed evidence taxonomy and permission model.
Airtable
Pro tip
Do not treat a quote’s existence in Gong as permission to reuse it. Evidence value and reuse rights are separate fields.
2
Build the evidence graph schema
2-3 hours
2-3 hours
Create Airtable tables for Evidence Items, Customers, Use Cases, Industries, Buyer Roles, Objections, Products, Competitors, Opportunities, and Usage Events. Give every evidence item an ID, verbatim source, cleaned version, source URL or call ID, date, owner, permission, evidence quality, applicable segments, limitations, expiration, and approval status. Use linked records so one item can support several roles or objections without duplicating text. Add a field for the smallest truthful claim the evidence supports. Create a dedicated Claude Project named `deal-specific-customer-evidence-arsenal-agent-ops` with `instructions.md`, `field-dictionary.json`, `source-register.csv`, `review-rubric.md`, `approved-examples.md`, and `changelog.md`; assign a named owner and use `vYYYY.MM` releases. Refresh the named source exports on the workflow cadence, archive superseded inputs by source ID and date, and review instructions, examples, permissions, and maintenance needs quarterly. Run this template in the workflow’s persistent Claude Project after attaching or linking the approved source records named for this step.
Output
A structured evidence graph that supports precise retrieval and governance.
AirtableClaude
Pro tip
Store both the original excerpt and approved public wording. Sellers need traceability while buyers should see only the approved version.
Prompt template
ROLE
You are the governed analysis and operations assistant supporting the customer marketing lead and opportunity owner. You are working inside the deal-specific customer evidence graph and arsenal, where traceability, stable identifiers, and human authority matter more than producing a polished but unsupported answer.
OBJECTIVE
Complete workflow step 2, “Build the evidence graph schema,” and produce this operational outcome: A structured evidence graph that supports precise retrieval and governance. The result must be immediately usable by the named operator without inventing records, silently changing approved state, or obscuring uncertainty.
INPUTS
1. SOURCE RECORDS: {{build_the_evidence_graph_schema_source_records}}
2. FIELD DICTIONARY AND ALLOWED VALUES: {{build_the_evidence_graph_schema_field_dictionary}}
3. OPERATING, PERMISSION, AND DECISION RULES: {{build_the_evidence_graph_schema_operating_rules}}
4. APPROVAL CONTEXT, OWNERS, AND DEADLINES: {{build_the_evidence_graph_schema_approval_context}}
5. PRIOR VERSION, SNAPSHOT, OR CURRENT STATE: {{build_the_evidence_graph_schema_prior_version_or_state}}
Authoritative evidence may include approved customer stories, Gong call excerpts, permission records, opportunity context, and buyer-engagement events.
WORK TO PERFORM
1. Execute the specific job described by “Build the evidence graph schema”; do not broaden the task into a generic strategy exercise.
2. Use the canonical field names and IDs supplied in the inputs, especially evidence_id, source_id, customer_permission, industry, use_case, buyer_role.
3. Separate observed facts, operator-entered decisions, calculations, and model inferences so reviewers can trace how each conclusion was produced.
4. Return records that can be copied into the deal-specific customer evidence graph and arsenal without renaming identifiers or collapsing one-to-many relationships.
5. Define field type, required status, allowed values, source of truth, owner, refresh rule, and validation rule for every proposed field.
6. Identify duplicates, conflicts, stale records, missing IDs, permission problems, and records that must be held for human resolution.
7. Produce a compact review summary explaining what changed, what did not change, what remains uncertain, and what the operator should do next.
OUTPUT SCHEMA
Return valid JSON only, using this exact top-level structure:
{
"workflow_slug": "deal-specific-customer-evidence-arsenal-agent",
"step_number": 2,
"step_title": "Build the evidence graph schema",
"run_status": "pass|warning|hold|fail",
"source_records": [
{"source_id": "string", "source_type": "string", "captured_at": "ISO-8601|null", "authoritative": true, "notes": "string|null"}
],
"records": [
{"evidence_id": "value|null", "source_id": "value|null", "customer_permission": "value|null", "industry": "value|null", "use_case": "value|null", "buyer_role": "value|null", "objection": "value|null", "evidence_source_ids": ["string"], "confidence": "high|medium|low", "review_status": "approved|needs-review|held"}
],
"exceptions": [
{"record_id": "string|null", "exception_type": "string", "severity": "low|medium|high|critical", "evidence": "string", "owner": "string", "required_action": "string"}
],
"changes_from_prior_state": [
{"record_id": "string", "field": "string", "prior_value": "value|null", "proposed_value": "value|null", "reason": "string", "source_ids": ["string"]}
],
"review_summary": {"facts": ["string"], "inferences": ["string"], "open_questions": ["string"], "next_actions": [{"action": "string", "owner": "string", "due_date": "YYYY-MM-DD|null"}]},
"qa": {"schema_valid": true, "ids_preserved": true, "evidence_complete": true, "human_approval_required": true}
}
GUARDRAILS
- Treat the supplied field dictionary, permissions, approval matrix, and prior approved state as binding.
- Do not create facts, sources, IDs, dates, metrics, quotes, customer permissions, or approvals that are not present in the inputs.
- Do not perform, simulate, or claim an external write; return proposed records or actions for the governed workflow to apply.
- Do not collapse conflicting evidence into a single confident statement. Preserve the conflict and identify the required owner.
- exclude evidence with unclear permission, unmatched context, expired approval, or unsupported metric interpretation.
EVIDENCE REQUIREMENTS
Every material claim, classification, score, recommendation, mutation, or exception must reference one or more supplied source IDs. Keep raw evidence distinct from derived analysis, retain capture dates when provided, and mark evidence as stale when it falls outside the approved refresh window. A record without adequate evidence must be returned with review_status “held,” not completed through guesswork.
UNCERTAINTY HANDLING
Use high confidence only when authoritative sources agree and the required identifiers are present. Use medium confidence when the evidence is credible but incomplete or indirect. Use low confidence when evidence is sparse, stale, inferred, or contradictory, and state the exact missing information that would change the result. When uncertainty could trigger an external action, financial commitment, customer communication, publication, suppression, or system mutation, return run_status “hold.”
HUMAN REVIEW
The customer marketing lead and opportunity owner must review the JSON before any state change or external action. The approval gate is: customer marketing validates permission and accuracy while the opportunity owner confirms relevance to the live deal. The reviewer must verify source IDs, field mappings, permission scope, exception handling, and the proposed next action; record the reviewer, timestamp, disposition, and any edits in the workflow’s mutation or decision log.
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Extract atomic evidence without overstating claims